Many thanks for you information and interesting training - this meant I could deal with this incident and act with confidence and use the knowledge which you had taught me.
PA Managing Director
York YO10 5EB
Rob was calm and collected following the collapse of the home owner, ensuring the recovery position and clear airways whilst alerting emergency services who attended promptly. The ambulance crew complimented Rob on his actions and certainly the insured's daughter feared the worse had Rob not been on site. She has sent a message of appreciation to 'Infront Solutions' and has confirmed her mother is doing well.
Tony Mather from 'Infront Solutions' sent the following message; "With regard the actions of Rob and John in assisting Mrs Ryan, I would just like to add my personal gratitude and commendation for their actions, they are a credit to FSH.
This event clearly highlights the skills we all should learn to aid our fellow humans and we compliment Rob on his commitment and concentration when on the Emergency First Aid at Work Course 28th February 2013 (Tony Clough FIRST AID TRAINING Ltd); these courses can often be perceived to be a nuisance and getting in the way of daily duties.
Well done Rob and also John Sanderson the other half of this long standing two man team with was also on site and aided the situation
FSH Maintenance Ltd
Emsleys Solicitors, Leeds
It wasn't just Tony's professional expertise which contributed to the experience. A major part of the games was the sensational atmosphere that captured so many of us. For me part of this atmosphere was created by the people with who I worked, and, for many spectators by the volunteers who they met. Tony was certainly a key player in this. He is clearly someone with excellent communication skills, broad life experience and a great sense of humour.
It was a privilege to be part of such a dedicated, hardworking and vibrant team.
I have complete confidence in Tony's ability to deliver outstanding courses and share enriched aspects of his experience which extend outside of the curriculum.
I wish him all the best for the future.
3rd Year Medical Student